Meet Your Sales Support Team
Here to help you settle in and feel at home
What happens when you've found the one? 💞
Falling in love with your new home is exciting – but we know the steps between reserving it and settling in can feel a bit overwhelming. From completing paperwork and signing contracts, to arranging your move and setting up your utilities, there’s a lot to think about.
That’s why, at Southern Housing New Homes, our dedicated Sales Support team is here to help. We’re a friendly bunch, committed to guiding you through the process of buying your home with Shared Ownership.
For the first 30 days after you get your keys, we’ll be on hand to support you – from setting up your bills to making sure you feel confident and settled in your new home. We’ll also help you understand any key responsibilities and commitments, so everything runs smoothly.
Need support in your first 30 days? 🤷♂️
If you need anything during your first few weeks in your new home, we are here to help. Don’t hesitate to get in touch.
📞 0330 173 2391
📧 sales@southernhousing.org.uk
How we can support you on your Shared Ownership journey?
Whether you're just starting your home search or settling into your new home, our Sales Support team is here to help.
Here’s how we can support you:
Understanding eligibility and Shared Ownership leases 📃
Find out who can apply and what’s involved in a Shared Ownership lease.
Read more in our Shared Ownership guide [Link to Shared Ownership unpacked page]
Visit our FAQ page for answers about eligibility, affordability, and the application process
The home buying process 🏢
We’ll support you at every stage – from reserving your home and checking eligibility, to understanding contract requirements and moving in.
See the full home buying process.
Responsibilities and legal information 📑
Understand what’s included in your lease, what it means to be a leaseholder with Shared Ownership, and the responsibilities of both you and Southern Housing.
Explore Shared Ownership Unpacked where we cover the key topics including:
• Leasehold and freehold explained
• Shared Ownership costs
• Responsibilities of a Shared Ownership leaseholder
• Legal commitments for you and Southern Housing
Settling into your new home 🏠
Once you’ve moved in, we’re here to guide you through the post-completion stage and help with anything you need. We’ll also help you understand the defects period and what to expect in the first year of your new build home.
Homeowner Handbook and user guides 📖
Get to know how everything works in your new home – from appliances to heating systems.
Report a snag or issue 🚩
If something isn’t quite right, let us know and we’ll help get it sorted.
Useful contacts 📞
Quick access to key contacts, teams and service providers to support your move.
Warranty information 📄
Find out what’s covered in your home’s warranty and how to make a claim if you need to.
At Southern Housing New Homes, we’re committed to making sure you feel supported, informed, and confident – from your first enquiry to settling into your new home with Shared Ownership.