FAQs

The boiler will have an in-date service certificate upon completion. Under the terms of a self-repairing lease, you're responsible for the servicing and maintenance of the boiler after completion.

Only once you've submitted the appliance guarantee warranties with the product manufacturer(s) yourself. Integrated appliances or white goods are gifted with the home, and will not be repaired or maintained by Southern Housing.

Yes, you're responsible for setting up your own utility accounts from the day you move in. You can find the supplier details in your Home Owners Manual, and we'll provide you with meter readings on the day you collect your keys. Any bills up to your completion date will be paid by Southern Housing, after this date you are responsible for your own bills.

Our new homes have a 12 month defects liability period, from the date Southern Housing takes handover from the building contractor. Depending on when you move into your home you may have full, partial, or none of the defects period on your property. You'll find the expiry date in your Home Owners Manual, and on your completion handover form. Please be sure to check the date for your property, if the defects liability period has passed repairs will not be covered.

The home you're buying will have been through a snagging and de-snagging procedure before you move in. Snagging is conducted by the Southern Housing development team and building contractor prior to handover. As you're buying the property from Southern Housing and not the builder directly, you'll be unable to conduct your own snagging inspection.

Upon completion, you'll be required to pay one full month advance rent and service charge payment, your solicitor will collect this from you on the day you complete your purchase. In some scenarious, dependening on the day you complete, you may pay the remainder of the month plus a full month rent and service charge, this will be confirmed to you by your solicitor when you set your completion date.

Your rent will increase annually from 1 April, this increase will be outlined in your lease. If you complete your purchase on or before 30 September, your rent will increase the following April, however if your completion is after 30 September it won't increase until April the year after. For example, if you complete on 1 August 2023 your rent increase will be 1 April 2024, whereas if you complete on 1 October 2023, your rent won't increase until 1 April 2025. When you purchase a new home, the service charge is estimated for the first year, this is because no one has lived in the property to have any accounts or costs to base the service charge budget on. From year 2 the service charge will be set in line with expenditure plus the administration charge which will increase in line with the terms of your lease. Ask your solicitor for more detail on the service charge breakdown budget.

You'll receive a welcome letter from the Leasehold Team shortly after you complete your purchase, providing you with key contacts. Once your "My Account" has been setup on the Southern Housing residents portal, you can use this to check your rent/service charge payments, report issues, and make enquiries.

Staircasing simply means buying more shares of your home. The more of the home you own, the less rent you’ll be paying each month. You’ll normally be able to buy a minimum of 10% more in your home, or if you can afford to, buy the rest of the home so you then own 100% (or anything in between!). The value of the additional share you buy will be based on the full market value of your home at that time, not the original purchase price. Normally there’s no restrictions on when you can buy more of your home, but remember there will be costs to pay such as solicitors fees, so it’s often best to buy as much as you can afford from the start.

We list both new homes and resales on our website which showcases your Shared Ownership home to thousands of potential buyers, just like you right now! So, if you have the right home, in the right place, at the right price for someone else looking to buy with Shared Ownership, chances are you’ll have a buyer in no time.

You may sell your share at any time but you must tell us that you want to move. Your lease may have clauses that allow us to nominate a prospective purchaser and you may be required to have your property valued to determine the sale price of your share. You will benefit from any increase in the value of the shares that you own but you must be aware that you will also be affected if the value of your share falls. So, if you purchased 25% but bought more of the home and you now own 40%, the new buyer could only purchase 40% or more in your current home.

Shared Ownership is designed to help people buy a home that cannot afford to do so without the help of the scheme. You can rent out a room in the home at any time, but you must live there at the same time. There may be some case-by-case situations that we will consider, such as a short-term relocation for work, so always speak to us in the first instance. If you are a serving member of the armed forces, and you're required to serve away from the area where you live for a fixed period, you may sublet the entire home but you'll need our permission (as landlord) first.

A monthly service charge will vary, depending on the home you buy. For example, buying an apartment with a lift, concierge and resident gym will cost more than an apartment without! If you buy a house, there may still be service charges but we will be able to give you a breakdown of the costs. Broadly speaking, communal areas are covered in your service charge and therefore the maintenance is organised and run by Southern Housing or management company.

Check with the team at Southern Housing, but often your buildings insurance is included in your monthly service charge; this means you may only need to arrange contents insurance but always ask first! As a shared owner, you’ll have the responsibilities like any other home owner; this means you’ll need to cover minor, or day-to-day repairs and maintenance such as changing light bulbs, keeping your boiler serviced, or fixing any white goods such as a washing machine should it break. Unlike renting, Shared Ownership means you don’t need to ask permission to paint the walls or hang a new photo, but any major home improvements you must ask us for written consent to the improvement or structural alteration that you want to make.

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).

There are a few factors that will impact how long it takes to go from viewing the home to getting the keys. If the home is ready to move into immediately, the process of buying a home will usually take between 6 - 10 weeks, but can depend on how quickly your chosen solicitor and mortgage provider processes paperwork so it’s important to pick both solicitors and mortgage/financial advisors that understand Shared Ownership, or it could cause delays. With Southern Housing, you’ll be provided a list of recommended advisors who are familiar with the Shared Ownership process.

The homes will be offered on tenancies of a minimum of three years.

Your actual rent will vary depending on the size of the home you rent, and which borough you will be renting in. Your rent is based on a third of average local household incomes and adjusted for the number of bedrooms in each home, but your rent will be capped at no more than 80% of a market rent figure for that home in that area of London.

To be eligible for a London Living Rent home, you must: 1) Be currently renting in London 2) Have a maximum household income of £60,000 3) Be unable to currently buy a home (including through Shared Ownership) in your local area.

If you are unable to, or choose not to buy the home you have been renting with London Living Rent after 10 years, your landlord may sell the home to another potential buyer via the Shared Ownership scheme.

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).